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  • Writer's pictureEmily Enns

Individual Supports in Kitchener Waterloo - Full Resource Guide

Updated: May 26

If your life is in danger, please call 911 right away or go to your nearest emergency department.

Emergency Supports

​​Assaulted Women’s Helpline Support - available in many different languages.


Canada’s confidential Human Trafficking Hotline - Confidential Hotline 24 hours a day, 7 days a week in more than 200 languages. All calls are confidential and answered by highly trained Hotline Response Advocates.


Here 24/7 - 24/7 crisis phone counselling

1-844-HERE247 (1-844-437-3247)

St. Mary's General Hospital - Sexual Assault and Domestic Violence Treatment Centre Emergency and follow-up care. Acute services are also provided at Cambridge Memorial Hospital.

  • The Waterloo Region Sexual Assault/Domestic Violence Treatment Centre is a 24/7 on call team of nurses and social workers who respond to the needs of individuals who have experienced sexual assault or domestic violence.

  • The team can be accessed through the Emergency Departments at St. Mary’s General Hospital and Cambridge Memorial Hospital. Confidential treatment options will be offered for those accessing the team.


Women’s Crisis Services - 24 hour crisis line support for women in need.

Kitchener/Waterloo: 519-742-5894

Cambridge: 519-653-2422


Anselma House - Shelter for abused women with or without children.

700 Heritage Drive, Kitchener


Haven House - Shelter for abused women with or without children.

10 Acorn Way, Cambridge


YWCA Emergency Shelter Services - 60-bed shelter for families and women who are homeless aged 16 and over.



Counselling/Mental Health Services

Canadian Mental Health Association (CMHA) - Various services and supports with locations across the KW region.

Collaborative Counselling Program - The Counselling Collaborative of Waterloo Region–CCWR–is a unique partnership between five non-profit, community mental health agencies within Waterloo Region. Call the Central Intake line at 519-804-1097 or any of the Counselling Collaborative Agencies to speak with an Intake Worker who will work with you to determine the right program or service for you.


Here 24/7 - 24/7 crisis phone counselling

1-844-HERE247 (1-844-437-3247)

Sexual Assault Support Centre of Waterloo Region - 24/7 support line for anyone who has experienced sexual violence.


Talk4Healing - Offers 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario.


Together Waterloo - Supports all parents who experience perinatal mental health struggles during their perinatal journey through peer support groups and expressive arts therapy groups.


Education Supports

Better Jobs Ontario (formerly Second Career) - Assistance with tuition and books for those who qualify funded by the Province of Ontario.

General Equivalency Diploma Program - GED - This program, offered through Conestoga College, is for adults 19 or older who want to complete their high school education.

Kinbridge Community Association - Tutoring Program throughout KW

Renison University College - Humanities 101 - A 12-week introduction to humanities course offered by Renison University College in partnership with The Working Centre. The course is designed for people who have encountered financial and other barriers to university education and who wish to expand their intellectual horizons. There is no financial cost for program participants.

St. Louis Adult Learning & Continuing Education - Various programs & academic support.



Financial Support

Emergency Assistance - You may qualify if you live in Ontario (not a visitor or tourist), are in a crisis or emergency, and do not have enough money for things like food and housing. For example, a crisis or emergency includes situations where you:

  • are being evicted from your home

  • are in or are leaving an abusive relationship

  • are worried about your safety

You are not eligible if you are getting assistance from Ontario Works or the Ontario Disability Support Program.

Child Care - The Canada-Wide Early Learning and Child Care (CWELCC) program and the Region of Waterloo's Child Care Subsidy program helps parents pay for care so that they can go to work or school knowing their children are well cared for.

House of Friendship Family Outreach Program - If you're living on low income and have children 17 years of age and younger, you can access support from the Family Outreach Program


Ontario Disability Support Program - If eligible, you may receive money to help you and your eligible family members with living expenses, including food, and rent; health benefits, including prescription drugs and vision care, and employment support to help you find and keep a job or advance your career.

Ontario Works - Money to help you and your eligible family members with living expenses, including food, and rent. Ontario Works provides some benefits for health and other costs, depending on your circumstances.

Region of Waterloo Community Services - The Region of Waterloo and its partners offer a range of programs and services to help.


  • Income support if you are out of work or are only working part time

  • Help with utilities or help with rent to maintain housing stability

  • Help paying for child care

  • A discounted GRT bus pass

  • Access to affordable food

  • Tax Clinic

Service Canada - For a full list of services and programs, please use link here.

Social Insurance Number - To work in Canada or access government programs and benefits, you need a 9-digit number known as a Social Insurance Number (SIN).




Cambridge Food Bank - Eight hampers/family/year, bread anytime. Must live in Cambridge or North Dumfries. Bring your own bags and proof of income, address and ID.



House of Friendship Food Hamper Program - One hamper/month. Baby food, diapers and personal hygiene items are also distributed when available.



Marketplace Food Hamper Program via Ray of Hope - Mon-Thurs.


oneROOF Youth Services - One hamper/person/week for youth ages 12-25



St. John's Kitchen (The Working Centre) - Come together to help prepare and enjoy a meal together and access a variety of other supports and services. Open Monday to Friday from 8:00 a.m. to 6:00 p.m.



The Food Bank of Waterloo Region

519-743-5576 ext. 340

The Ray of Hope Community Centre - Hot meal service daily (breakfast, lunch, dinner & takeout available Mon-Fri. Lunch available Saturdays, and dinner on Sundays).


Wilmot Family Resource Centre - One hamper/family/month. Emergency one day hampers available Wed., & Fri. For Wilmot and Town of Wellesley residents

New Hamburg


Woolwich Community Services - One hamper/family/month




Health Care Services

Childbirth Outpatient Nurse Practitioner Clinic - Grand River Hospital - For pregnant women with OHIP coverage but no family doctor.

519-749-4300 x3580

Grand River Hospital - Childbirth program including ambulatory clinics:

  • Labour and delivery

  • Well baby clinic

  • Early pregnancy Assessment Unit

Growing Healthy Two-gether - Weekly program for pregnant women. Locations in Cambridge and Kitchener. No cost.

519-743-6333 or 519-575-4400

Leilani's Hope - We seek to provide access to therapy & medical services (mental, emotional & physical) for abused children, foster & adoptive families and at-risk mothers in the Kitchener/Waterloo region.

Public Health Breastfeeding Services (Clinics) - One to one breastfeeding assessment and advice with a Public Health Nurse. No cost. For infants of any age. Offers referrals to community supports. Call to book an appointment.

519 575-4400

Region of Waterloo - Sexual Health Services - information on: pregnancy testing and counselling, birth control for age 24 and under, testing for sexually transmitted infections and HIV


Region of Waterloo Public Health - Youth Prenatal Program - No Cost. For those 24 years of age and under.

Call Monica Place at 519-743-0291 to register.

The Sexual Health Options, Resources & Education – SHORE Centre - Offers inclusive sexual and reproductive health services that uphold the dignity of everyone. Includes

  • Pregnancy Tests

  • Free prenatal vitamins

  • Birth control consults

  • Options Counselling

  • Post counselling services covering abortion; adoption; after birth; placing a child for adoption

  • Education

  • Support Groups & programming


Together Waterloo - Supports all parents who experience perinatal mental health struggles during their perinatal journey through peer support groups and expressive arts therapy groups.

Walk-In Clinics - Provides medical care for people who are sick and do not have a family doctor or are unable to reach their family doctor. Generally, appointments are not needed. Call before you go to confirm the clinic's location, hours and criteria for visiting.

If you have a severe injury or potentially life-threatening problem, you should always go directly to the nearest hospital emergency room. In an emergency, call 911.

Use link to find your closest walk-in clinic.


Housing & Other Supports

House of Friendship - Supportive Housing is permanent housing for single adults

519-742-8327 ext. 428 or email

Lutherwood - Housing Services - help individuals, couples and families access safe, sustainable housing in Waterloo Region.

Marillac Place - Marillac Place provides a safe home for women ages of sixteen and up who are pregnant, who have a child in their care, or who are attempting to regain care of their child.

Monica Place - For pregnant and parenting youth. Offers a residential program and a community-based program.

Ray of Hope - Access to showers, laundry facilities, meeting rooms, health services, hot meals and more.



Supportive Housing of Waterloo (SHOW) - providing affordable housing

Thresholds Homes and Supports (WRHMH) - recovery-oriented, community-integrated agency that focuses on improved quality of life and enhanced independence for people experiencing mental health issues by providing access to affordable housing and flexible, individualized support.

Women’s Crisis of Waterloo Region - 24/7 support phone line for women experiencing abuse and her children

KW: 519-742-5894

Cambridge: 519-653-2422

Emergency shelters

  • Anselma House 700 Heritage Drive, Kitchener

  • Haven House 10 Acorn Way, Cambridge


Legal Assistance

Child and Parent Place (CAPP) - Offers a neutral, supervised place for parents to visit with their children or to drop-off and pick-up children for access exchanges.

519-743-1460 ext 1298

Family Law Information Clinic (FLIC) - Offers free assistance and information for families new to the system or who do not have a lawyer. Assists with separation, divorce, family law issues, family justice services, alternative dispute resolution, and court processes.

Family Responsibility Office (FRO) - Collects, distributes, and enforces court-ordered child and spousal support payments.


Legal Aid Ontario - Provides low-income people access to a range of legal services tailored to meet their legal needs



Parenting Resources

Carizon (now Camino) - Growing Healthy Two-gether, through Canadian Prenatal Nutrition Program (CPNP) provides:

  • Healthy snacks

  • Food vouchers and bus tickets

  • Prenatal vitamins

  • Infant vitamin D drops for breastfed infants

  • Education and support from health care professionals (Public Health Nurse, Registered Dietitian)

  • Breastfeeding support

Children’s Needs Distribution Centre - Assistance with baby items

Kitchener. Call for appointment.


EarlyON Child and Family Centres - EarlyON Child and Family Centres offer free, high-quality programs for families and children from birth to 6 years old. You can learn and play with your child, meet people and get advice from early childhood professionals.

Find a Centre/program near you:

Extend-A-Family - Champions an inclusive community for all by working with people with disabilities, their networks and the broader community. Offers respite, in-home and community care supports.

Family & Children's Services of the Waterloo Region - FACS works with many community partners to put supports in place to help families get the help they need to care safely for their children at home.

Grand River Hospital - Ask for Obstetrical Social Worker

519-749-4300 x2267

Mamas for Mamas Kitchener/Waterloo Branch - At-Risk Comprehensive program identifies barriers and provides resources and immediate supports to low income and struggling mamas, papas and caregivers to access basic needs to provide a healthy and safe living environment for their children

Parenting Now - Connect with other parents, learn new skills and ideas, and find support through local services and resources.

Region of Waterloo - Infant and Child Development Program - Offers family coaching and links to other services. Can self refer.

519-575-4400 ext. 5002 or email

Region of Waterloo Public Health - Healthy Babies Healthy Children. In home parenting support. To make a referral to the Healthy Babies Healthy Children Program, call or email

519-575-4400 ext. 5170

Region of Waterloo - Special Needs Access Point (SNAP) - is a single access point for children up to 12 years who are currently attending or seeking to enroll in a licensed child care program in Waterloo Region. SNAP accepts referrals from child care programs, parents, and community agencies.

Safe Families - Supporting families who are transitioning children back home, families experiencing addictions, mental health crisis and domestic violence among other difficult, overwhelming situations. Receiving referrals from local FACS, shelters, hospitals, public health and other community organizations, we work closely alongside them, to surround and strengthen isolated and overwhelmed families in the Kitchener, Waterloo, Cambridge and surrounding area, with the extended family-like relationships which many families do not have.

Special Services at Home - Learn about funding to help with costs related to respite, personal growth and development for your child with physical and/or developmental disabilities.

Stork Secrets Pregnancy and Postpartum Adjustment Support - Offered at Shore Centre. Contact for assistance with registration.

The MotHERSprogram - Provides women who are contemplating pregnancy, are pregnant or are now new mothers, keep up-to-date on the latest medical information; healthy pregnancies lead to healthy children and healthy adults.

The Pregnancy Centre - Provides practical resources and support for anyone who is pregnant or parenting in crisis ​

  • Pregnancy Tests

  • Options Counselling

  • Crisis Support

  • Community Education

  • Support Groups & programming

  • Free Care Closet (clothing, equipment, diapers, formula & other supplies)


Text: 226-242-5196

Together Waterloo - Supports all parents who experience perinatal mental health struggles during their perinatal journey through peer support groups and expressive arts therapy groups.

Waterloo Region Family Network - Resource for families with special needs in Waterloo region offering personal guidance and lifelong support.

Wilmot Family Resource Centre - Assistance with baby items

New Hamburg


YMCAs of Three Rivers Waterloo Region - Preparing for Parenthood. Free program offers information about having a healthy pregnancy and becoming a parent.


Substance Use

Alcoholics Anonymous - Daily meetings throughout KW. Use link to find closest meeting.

Breaking Free - Self-help app/website for setting your own goals and tracking your own progress. It is a helpful if you are on a waiting list, needing a safety plan, or in need of tracking progress towards your goals.

Carizon - Various Services and Support

Celebrate Recovery - Biblically based recovery program that addresses our Hurts, Hang-ups, and Habits. Meetings throughout KW.

ConnexOntario - Database for private and publicly funded mental health and addiction treatment options in Ontario.


Grand River Regional Withdrawal Management Centre - Non-medical supervised residential withdrawal from drugs and alcohol.


Harm Reduction and Needle Syringe Program - Many locations throughout KW. Use link to find nearest location.


House of Friendship - Addiction treatment programs and support.


Narcotics Anonymous - Confidential meetings throughout KW

Porchlight Counselling & Addiction Services

  • Confidential counselling services - one on one and group therapy sessions.

  • Full service addictions support (assessment, treatment planning, referrals, aftercare and relapse prevention, community and justice service coordination, men and women recovery homes, referrals for family support, referrals for residential/day/community programming)


Ray of Hope Addiction Services - Community and Day Treatment programs.



Technology Supports

The Working Centre - Community Voice Mail - provides a free voice message box that can be helpful for people who do not have their own phone, or who are experiencing times of transition. Other resources available for people who are living on a limited income, and seeking to build skills and experience with various tech.


Work Supports

Lutherwood - Employment Services - free service helping individuals find and maintain their jobs.

Ray of Hope - Employment Services Program provides education, counselling, practical life skills and on-the-job training necessary to be resilient in the workplace for those ages 20-29

The Working Centre - Job Search Research Program. Gives people access to tools to create their own work combined with continuous ways of learning and co-operating.


If you know of a service to help at-risk mothers in the KW area that is missing on our resource page, we invite you to connect with us at to have your organization and service added to our list.

Supports in Kitchener Waterloo; Hibiscus flower
Leilani's Hope logo

Disclaimer: We do our best to maintain and keep this Resource List up to date. This list was last updated in May, 2023.

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